Accepted Form of Payments:
- Cash, Check, Visa, Mastercard, American Express, Discover, and CareCredit.
- No refund allowed on FSA/HSA cards.
Examinations
- Payment is due at time professional services are rendered and no refunds will be made for services.
- Contact lens evaluations must be completed within 4 months of initial comprehensive exam. Additional fees may be assessed outside of this period.
- Retinal imaging is required for comprehensive examinations.
- If prescription written by our optometrist is filled elsewhere and a re-check is requested, the new prescription will be provided at no cost within 4 months. We will not be responsible for any charges incurred elsewhere.
- Changes to FTC regulations now require your signature to consent to receive your prescriptions electronically. By signing this acknowledgement, I understand and provide my consent to Bright Vision Optometry to provide copies of my glasses and contact lens prescription electronically through e-mail.
Eyewear/Contact Orders:
- Due to the custom nature of prescription eyewear, all sales are final with no refunds. Eyeglass orders are highly customized and cannot be cancelled once ordered.
- Any options that are removed/downgraded on remade lenses will not be refunded.
- A fee may be assessed on stopped orders.
- If glasses prescriptions are filled elsewhere, a fee visit to analyze and troubleshoot glasses will be assessed.
- Contact lens returns/exchanges will be accepted per the manufacturer’s guidelines and a restocking fee may be assessed.
- Progressive Lenses:
- Progressive lenses are highly customized lenses. All progressive lenses have an adjustment period, usually about 1-2 weeks. You can expect to experience dizziness, mild headaches, peripheral distortion, and depth perception related issues.
- If you are unable to adapt to your progressive lenses, we will remake lenses for you one-time at no additional charge. However, there is no refund on the progressive lens upgrade fees or copays.
- Our staff will follow-up with you after glasses dispense via text, call or email. Please be aware that labs allow a 60-day period to make changes to order. Any changes done after the initial 60-day period will result in visit fees and lens charges.
- We are not responsible for glasses or contacts that are not picked up within 60 days. Payments or deposits will NOT be refunded
Patient Supplied/Out of Warranty Frames:
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- We are happy to help adjust your current eyewear and will handle them with the upmost care. We are not liable/responsible for any damage that occurs during the adjustment process.
- We are happy to make new prescription lenses for your own frame if it is in good condition. If we accept your frame for re-use, we will use the upmost care in handling it. In some cases, the frame material aged to the point that it will not support a new pair of lenses or it may be lost in transit.
- If your frame breaks during the lens mounting process, the lenses initially made for that frame cannot be re-used for a different frame style. We will make new lenses at no additional charge for any new frame you choose, but the cost of the replacement frame or frame repair not be covered by us.
Warranties
- Any warranty/replacement are subject to inspection and approval.
- Frames purchased with us have a one time one year manufacture defect warranty subject to inspection/approval. This is does not cover wear and tear, accidental damage, or loss.
- Lenses made with premium anti-reflective coatings have a one time one year warranty subject to inspection/approval.
Any other circumstances that are not mentioned above will be handled on a case-by-case basis.